Stage 1

We start by listening. To understand your business needs and how you operate (or would like to operate).

With a range of on and offline tools and interviewing techniques, we capture the insights that can highlight your design challenges and particular needs. Our proven design appraisal tools analyse ‘workflow patterns’ and carry out simple ‘role analysis’ modelling. Mapping exactly how your staff interact within the workplace and how your teams can work more effectively.

Throughout every stage, we guide you to manage change effectively. One of the key steps for long term success is empowering others to act on the vision. Our approach is to enable this at all levels of the business.


Research and Insight - into ways of working & future aspirations

Interviews - with employees & stakeholders, establishing individual goals & aspirations

Role Analysis / Persona profiling - of workspace users to provide findings to different working requirements

Change Management - managing the change and communication of expectations to you and your staff, before, throughout the project and after

Building appraisal / survey - these will establish the correct plans to go forward with while providing impartial advice to the floor and building itself

Test-fits / Feasibility studies - a solution that looks to quickly provide you with guidance to a space that you are interested in

Benchmarking - creating benchmarks for performance & productivity; setting & measuring success criteria

Performance metrics - how the space can help teams & individuals perform effectively

“The care taken and attention to detail throughout the planning and delivery of the project is evidenced by the fact that the move occurred on time, under budget, and with no unexpected last minute hitches of any kind. Our employees are delighted, and the enhanced practicality and modern design of the offices has resulted in a step-change in morale and commitment.”
Malcolm Crow, Head of Branch SEB